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Delivery and Returns Policy


DELIVERY

What do I need to know about my delivery

Most importantly, all delivery in the UK is completely FREE and processed in one working day!

Orders typically take 1 working day from dispatch and are delivered by Royal Mail. If you have any queries about your delivery then please get in contact.

Can I return items?

Yes you certainly can. Simply use the order tracking link which will be received either by email or SMS to fill out and process the return. 

Please note for a refund or exchange to be valid the product must be in a resellable condition.

Please ensure you have correctly packaged your return, we will not be liable for damage to items returned without suitable packaging, Kahuka Limited will not be liable for damage caused to items on returned transit or by the customer.

Please note Kahuka Limited will not be liable for the returns cost

Please send all returns to -

Kahuka Limited (Returns), Heritage Exchange, Wellington Mills, 70 Plover Road, Hudddersfield, HD3 3HR

Where are you based?

We are a UK based company operating with headquarters in Halifax, England

Where do you ship from? 

We partner with vendors and manufacturers in the UK and overseas to bring you fashionable and AFFORDABLE flip-flops.

Where we can ship

We ship within 1 working day via Royal Mail within the UK

RETURNS

Our policy lasts 28 days. If 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please send your purchase back to us - get in contact for full details

Returns Address:

Kahuka Limited,
Heritage Exchange,
Wellington Mills,
70 Plover Road,
Huddersfield,
HD3 3HR
Simply use the order tracking link which will be received either by email or SMS to fill out and process the return. 

Please note for a refund or exchange to be valid the product must be in a resellable condition.

Please ensure you have correctly packaged your return, we will not be liable for damage to items returned without suitable packaging, Kahuka Limited will not be liable for damage caused to items on returned transit or by the customer.

Please note Kahuka Limited will not be liable for the returns cost

 

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned is more than 28 days after delivery will not be refunded.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our Facebook page

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

With offers and discounts no partial refunds are available - exchanges will be offered if returns card received within 28 days

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.