🌸 Donations Made to Leeds Children's Hospital - Thank you 🙏

FAQs


Q. How long do deliveries take?

A. We aim to dispatch orders the same day if ordered by 1pm. If ordered after 1pm then they will be dispatched the following working day. We use Royal Mail 24 for domestic orders which is their first class delivery service. Once dispatched orders should be delivered the next working day but please wait 3 days before contacting us regarding orders.

A. For international deliveries the shipping will take slightly longer. Europe is 3-5 working days and worldwide is 5-7 working days. However for a small fee you can select the tracked and signed for service so you can track where your order is at any time

Q. Are Kahukas machine washable?

A. We advise you do not clean your Kahukas in washing machines. Instead we recommend hand washing using warm water and a damp soft cloth.

Q. What are Kahukas made from?

A. Our soles are made from recycled rubber and our uppers are made out of breathable cotton fabrics giving a soft durable quality.

Q. Can I get a refund or change my size?

A. Yes. Simply fill in the returns form which will come with your order. We give our customers 30 days to change their minds. If you have misplaced your returns form, simply contact customer services at support@kahuka.co.uk and we will send you another.

Q. How do the sizes work?

A. We have based our sizes on the measurements recommended by one of the top UK high streets’ footwear stores. So if you are a UK 7 then we recommend you order a size 7. Please see our sizing guide for exact measurements.

Q. Do you do half sizes?

A. No. A half size is about 0.5cm difference so we recommend going up a size example if you are size 5.5 then we recommend ordering a size 6.